PRIVACY POLICY
TERMS & CONDITIONS
PRIVACY NOTICE
1. Introduction
1.1 This privacy notice (notice) applies to the processing of personal data by Zamindaar Hospitality Private Limited (company number [INSERT COMPANY NUMBER]) and members of the Zamindaar Group (as set out in Section 1.4) in connection with the processing of personal data on this website, including any personal data you may provide through the use of the website when you sign up to receive newsletters, make online booking reservations, order food for delivery via the website, purchase gift cards, or use our contact forms (referred to through this notice as this Website).
1.2 Zamindaar Hospitality Private Limited is registered with the applicable data protection authority in accordance with applicable laws and regulations.
1.3 This Website is not intended for children and we do not knowingly collect personal data relating to children.
1.4 References in this notice to “you” or “your” are references to individuals who use this Website and references in this notice to “Zamindaar”, “we”, “us” or “our” are references to Zamindaar Hospitality Private Limited and the other restaurants, concepts, brands, or businesses within our group (Group). A full list of the legal entity names and addresses is available upon request at [INSERT EMAIL ADDRESS].
1.5 This notice is issued on behalf of Zamindaar Hospitality Private Limited as controller. Unless we notify you otherwise at the time your personal data is collected, Zamindaar Hospitality Private Limited is the controller for your personal data.
2. Purpose of this notice
This notice aims to give you information about how Zamindaar collects and processes your personal data when you use this Website. It is important that you read this notice together with any other notices we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This notice supplements the other notices and is not intended to override them.
3. How to make a complaint about the use of your personal data by us
If you have any concerns or questions about this notice, including any requests to exercise your rights, please contact us using the contact details set out below:
A: [INSERT REGISTERED ADDRESS]
E: [INSERT EMAIL ADDRESS]
If you are unhappy with how we process your personal data, you may contact the applicable data protection authority or regulatory body to make a complaint directly. However, we would encourage you to contact us in the first instance so we may resolve any issues you have.
4. Third party links
4.1 This Website may include links to third-party websites (including social media sites), plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave this Website, we encourage you to read the privacy notice of every website you visit.
5. The personal data we collect about you
5.1 Personal data includes any information about an individual from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).
5.2 Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
5.3 We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this notice.
5.4 We do not collect any special categories of personal data about you through this Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
6. If you fail to provide personal data to us
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a gift card you have requested to purchase). In this case, we may have to cancel your purchase with us or decline to enter into a contract with you but we will notify you if this is the case at the time.
7. How your personal data is collected
7.1 We use different methods to collect personal data from and about you, including through the channels set out
7.1.1 Direct interactions:
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You give us your Contact Data, Identity Data and Profile Data directly, for example, when you:
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make a reservation for one or our restaurants or concepts who are part of our Group;
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submit a contact form on this Website; or visit one of our restaurants or concepts and sign up to use the free Wifi provided (please note additional terms will also be provided at the point you sign-up to use our Wifi); or
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request marketing to be sent to you for example a newsletter or special offers.
7.1.2 When you visit some of our websites you will have the ability to order our food for delivery, purchase a gift card and/or certain products and gifts through those websites. To the extent that you are ordering our food for delivery, or purchasing any gift cards, products or services through this Website, we will also use your Financial and Transaction Data.
7.2 Automated technologies or interactions: We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
7.3 Third parties or publicly available sources: We receive Technical Data from analytics providers, for example Google Analytics.
8. How we use your personal data
8.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
8.1.1 Where we need to perform the contract we are about to enter into or have entered into with you (for example to fulfil on the purchase of a gift card through this Website or to book a table for you).
8.1.2 Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example it is within our legitimate interests to know who has made a booking at one of our restaurants or concepts).
8.1.3 Where we need to comply with a legal or regulatory obligation to which we are subject.
8.1.4 In certain circumstances we may rely on your consent to process your personal data, for example for certain email marketing.
8.2 Section 11 below sets out further information about the legal bases that we rely on to process your personal data.
8.3 We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
9. Change of purpose
9.1 We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at EMAIL ID
9.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
10. Marketing and exercising your right to opt-out of marketing
10.1 We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
10.2 We may use your Identity, Contact, Technical Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which restaurants or concepts we believe will be of interest to you.
10.3 You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have not opted out of receiving that marketing.
10.4 You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you. You can also opt-out by contacting us at any time at EMAIL ID
Third-party marketing
We do not share your personal data with any organisations outside of the Group for marketing purposes. We will get your express opt-in consent before we share your personal data with any company outside of the Group for marketing purposes.
Within the Group, if you opt in to one brand, we may occasionally contact you with news from one of our sister brands.
11. Disclosures of your personal data
11.1 We may have to share your personal data with the entities and persons set out below for the purposes for which we collected the personal data.
11.1.1 Your personal data will be shared within our Group. We share your personal data between our Group to ensure the efficient operation of the Group for instance, to provide the highest quality of service across our restaurants and concepts.
11.1.2 Where required, we will disclose your personal data to:
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any person or entity to whom we are required or requested to make such disclosure by any court of competent jurisdiction or by any governmental, taxation or other regulatory authority, law enforcement agency or similar body;
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our professional advisers or consultants, including lawyers, bankers, auditors, accountants and insurers providing consultancy, legal, banking, audit, accounting or insurance services to us; and
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service providers who provide information technology, order fulfilment, delivery, payment systems management and system administration services to us.
11.1.3 We may share your personal data with persons or entities outside of the Group to whom we may sell or transfer parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the part of our business that is (as the case may be) sold, acquired or is the merged entity may use your personal data in the same way as set out in this notice.
11.2 We require any person or entity to whom we disclose personal data pursuant to this Section 14 to respect the confidentiality and security of your personal data and to treat it in accordance with applicable laws and regulations. We do not allow such recipients of your personal data to use it for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.
11.3 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with their instructions.
12. Data security
12.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
12.2 We ensure that those who have permanent or regular access to personal data, or that are involved in the processing of personal data, or in the development of tools used to process personal data, are trained and informed of their rights and responsibilities in when processing personal data.
12.3 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
13. Your legal rights
13.1 Under certain circumstances, you have rights under data protection laws in relation to your personal data. It is the Group’s policy to respect your rights and the Group will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
13.2 Details of your rights are set out below:
13.2.1 right to be informed about how personal data is used – you have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;
13.2.2 right to access personal data – you have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us;
13.2.3 right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified, though we may need to verify the accuracy of the new data you provide to us. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;
13.2.4 right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us is erased where there is no good reason for us continuing to process it. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data;
13.2.5 right to restrict processing of personal data in certain circumstances – you have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing but we need to verify whether we have overriding legitimate grounds to use it, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim;
13.2.6 right to data portability – in certain circumstances you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a website). Information about you which has been gathered by monitoring your behaviour will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);
13.2.7 right to object to processing of personal data in certain circumstances, including where personal data is used for marketing purposes – you have a right to object to processing being carried out by us if (a) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (b) if we are using personal data for direct marketing purposes, or (c) if information is being processed for scientific or historical research or statistical purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and
13.2.8 right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
13.3 You may exercise any of your rights at any using the contact details set out in Section 3. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
13.4 We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
13.5 We try to respond to all legitimate requests within one calendar month. Occasionally it may take us longer than one calendar month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.